In the digital age, the humble kiosk has evolved from a “small open-fronted cubicle from which things are sold” into a dynamic tool for businesses. Today, kiosks are digital displays or compact structures placed in high-traffic areas, offering information or self-service options. They’re a fantastic way for businesses to enhance their functions and customer experience, often featuring interactive display screens.

Kiosk Machine
Kiosk Machine

The Two Faces of Kiosks: Interactive and Non-Interactive

Kiosks come in two main flavors: interactive and non-interactive.

Interactive Kiosks: Engaging Customers in Real-Time

Interactive Retail Kiosks
Interactive Retail Kiosks

Interactive kiosks are all about engaging customers in a dynamic way. You’ll find them in restaurants, airports, malls, and retail stores, each tailored to the specific needs of the business.

  • Internet Kiosks: These kiosks offer public internet access, designed to enhance the customer experience rather than drive sales. You’ll often spot them in hotel lobbies, apartment offices, and airports.
  • Self-Service Kiosks: These kiosks empower customers to handle shopping activities independently, reducing wait times and giving customers more control. They’re popular in industries like hotels, groceries, restaurants, and convenience stores.
  • Wayfinding Kiosks: These kiosks help customers navigate your space with maps, directories, and directional displays. Modern versions feature touchscreens that shoppers can use to explore maps or shop.

Non-Interactive Kiosks: Broadcasting Your Message

Non Interactive Kiosks
Non Interactive Kiosks

Non-interactive kiosks are the silent broadcasters of the business world, conveying information or advertising goods and services. They’re a great way to gauge public reaction to a product or idea and keep crucial information easily accessible to enhance the shopper’s experience.

  • Information Kiosks: These kiosks educate users and provide specific static information. You’ll find them in theme parks, museums, shopping malls, hospitals, retail stores, and transport hubs.
  • Product Kiosks: These kiosks showcase new products, creating hype and gathering customer reactions.
  • Promotional Kiosks: These kiosks display information about your events or promotions, ideally located to grab people’s attention and spark interest in your sale.

The Business Benefits of Kiosks

Investing in a kiosk can bring a wealth of benefits to your business. Whether you’re buying the kiosk or renting its ad space, here are some of the biggest advantages:

  • Enhancing Customer Experience: Kiosks provide clear information about your products or services, saving customers time and giving them the information they need.
  • Expanding Customer Base: Kiosks help businesses reach a wider range of customers without a significant investment, boosting sales and revenue.
  • Boosting Efficiency: Interactive kiosks increase customer engagement and provide a great customer experience with options like managing gift cards, buying gifts, submitting credit card applications, and sending job applications.
  • Reducing Business Costs: Kiosks are a cost-effective marketing tool, allowing you to deliver your marketing message without spending a lot of resources. The savings can be redirected to improve customer service.

HeyKD: Pioneering the Future of Kiosks

When it comes to mall kiosks, HeyKD is a trailblazer. They offer a comprehensive range of services from design to installation, specializing in creating custom kiosks that cater to a variety of retail needs. Whether you’re in the food and beverage industry or selling fashion and beauty products, HeyKD has got you covered.

With over 30 years of experience, HeyKD’s engineers have been designing and developing display products and solutions, working with a variety of screen technologies to provide some of the most innovative kiosk solutions. They offer a vast range of kiosk solutions, covering most, if not all, industry applications.

HeyKD is always on the cutting edge of the kiosk industry, exploring emerging trends and technologies like AI-powered kiosks and biometric authentication. They’re also committed to sustainability, reducing the environmental impact of their kiosks through energy-efficient designs.


HeyKD is a leader in the kiosk industry, offering a wide range of innovative solutions that enhance the shopping experience in malls across over 30 countries. With a focus on customization, quality assurance, and customer satisfaction, they’re the go-to choice for businesses looking for effective kiosk solutions. Whether you’re a potential client, an investor, or an industry professional, you’re invited to explore HeyKD’s offerings and see how they can help you achieve your goals. For more information or to discuss potential collaborations, don’t hesitate to get in touch with them.

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