At HeyKD, we are committed to ensuring our customers are completely satisfied with their purchases from our mall kiosk displays. We understand that sometimes a product may not meet your expectations, and we have outlined a straightforward return policy to address these situations.

Time Frame for Returns

  • Standard Returns: Items must be returned within 30 days from the date of purchase.
  • Holiday Season Extension: Purchases made between November 15th and December 25th can be returned until January 15th.

Condition of Returned Items

  • Products must be returned in their original condition, unused, and with all original packaging and accessories.
  • Customized or personalized items are not eligible for returns unless they are defective.

Process for Returns

  1. Initiate a Return: Contact our customer service team at support@heykd.com or visit the kiosk where the purchase was made to initiate a return.
  2. Provide Proof of Purchase: Present your receipt or order confirmation as proof of purchase.
  3. Return Inspection: Our team will inspect the item to ensure it meets our return criteria.
  4. Refund or Exchange: Once approved, you can opt for a refund or exchange. Refunds will be processed to the original method of payment.

Refund Processing Time

  • Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.

Non-Returnable Items

  • Certain items may be marked as non-returnable, including final sale items, seasonal goods, and promotional products.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately. We will prioritize the resolution of such issues, including exchanges or full refunds.

Shipping Costs for Returns

  • The customer is responsible for return shipping costs unless the item is defective or an incorrect item was sent.

Contact Information

  • For any queries regarding returns, please email us at support@heykd.com or speak to our customer service representatives at the kiosk.

Policy Changes

  • HeyKD reserves the right to update this return policy at any time.

We value your business and strive to make your shopping experience with HeyKD exceptional. Thank you for choosing us for your needs at our mall kiosk displays.